What Do IT Specialists Know about Managing Change?
نویسندگان
چکیده
This study is part of a larger research program on IT change agentry. The primary intent of the present study was to determine the degree of knowledge and understanding that IT specialists have regarding fundamental concepts in the management of change in organizations. Data were collected using a survey instrument, the Managing Change Questionnaire, which was mailed to over 2,200 IT specialists in Quebec. Of the sample, 18% returned completed questionnaires. ANOVA and t-test were used to identity differences among categories of respondents. Overall, IT specialists are missing the mark and have insufficient knowledge of some very important change management issues. As anticipated, senior IT managers and systems/business analysts demonstrated a better grasp of many of the issues inherent in organizational change efforts than did technical personnel. Implications of these results are briefly discussed.
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